Reflection paper Essay Example | Topics and Well Written Essays - 500 words - 5

Reflection paper - Essay Example Being a convenience store, we are very passionate about our commitment to customer service. When an employee is new in the organization, he is introduced to the vision and mission statement of the company. This makes all our employees aware of the things that the company values; thus, he is able to work within these values and eventually it is instilled in him. It is in our company’s culture to make the employee feel fulfilled. The company believes that the employees should be provided with never-ending opportunities for growth. Our organization believes that the job of every employee should always be a learning experience for them. Furthermore, management emphasizes team achievement rather than personal gains of the employees. There are several factors which I like in our organizational culture. I appreciate very much the sense of belongingness that I feel in the organization. We as managers are always consulted in various aspects which affects our work. Management is always ready to hear our opinions and accept our suggestions. Team building and employee empowerment is a positive attribute of our organization. One of the things that I do not like about our culture is that sometimes I feel that the customers’ satisfaction is over emphasized. There are times when it is difficult for us to deal with some of the customers’ request but we still have to go out of our way to please them. I understand however, that it is necessary because our industry is very competitive. If we displease a customer, we might drive them away from our store. Another thing that I do not like about our organizational culture is that there are times when an individual’s effort is not given much importance. This is because team effort is always emphasized. As a manager, I think one way that I can positively impact our organizational culture is by mentoring my staff to be more conscious of the needs of the customers. Since our culture